One of the highlights of our 2024 Trintech Connect North America User Conference in Fort Worth, Texas was our customer awards ceremony on September 25 at Billy Bob’s Texas. It was a fun night of celebration, good food and fun, but mostly, it was a chance to celebrate the success, innovation and partnerships we’ve built over the years with our customers.

Rising Star Award Finalists and Winner

Kicking off the night, we began with the Rising Star Award, which acknowledges customers who are rapidly expanding their usage of Trintech solutions. Our finalists for this year were Coastal Community Bank, Bangor Savings Bank, and Ahold.

The winner in this category was the team at Bangor Savings Bank because they embody the spirit of continuous improvement, consistently seeking new opportunities to expand their use of Trintech’s Frontier reconciliation and certification solution while empowering new product initiatives. With over 80% of their accounts already on Frontier, they continued to push forward, adding five to 15 new reconciliations each month.

Their unwavering commitment to deepening their expertise, in collaboration with the Trintech Professional Services team since going live, positions them for future success. Currently, they manage over 450 reconciliations, along with their certification accounts.

Transformation Trailblazer Award Finalists and Winner

The Transformation Trailblazer Award acknowledges customers who are utilizing Trintech solutions in a creative and unique way and pushing the boundaries of automation best practices. This year’s finalists were Five Guys, Sysco, and Fifth Third Bank.

This year’s Transformation Trailblazer was Sysco. This customer has successfully transitioned to Cadency and has since been actively expanding their use of the platform. They are now focused on a global expansion strategy, leveraging Cadency to enhance visibility, standardization, and automation across multiple ERPs. Trintech’s partner, KPMG, is currently collaborating with Sysco to extend the implementation of the Cadency Certification and Cadency Match modules, while also deploying the Cadency Close and Cadency Journal Entry functionalities across all entities.

Furthermore, Sysco plans to integrate the Workday connector into Cadency, further streamlining their processes. Congratulations to Sysco for continuously being on the cutting edge of technology and this year’s Transformation Trailblazer! 

Adra Hero of the Year Award Finalists and Winner

This award acknowledges our Adra customers who are promoters of our Adra Platform, and who have set the gold standard for product utilization. This year’s finalists were Hotel Equities, Ruby Slipper Café, and SelectQuote.

This year’s Adra Hero of the Year was Ruby Slipper Café! This award is a testament to our exceptional partnership and ongoing commitment to deepening our relationship. At Trintech, we believe our customers’ success is our success, and this recognition highlights the remarkable achievements we’ve made together and the strength and vitality of our continued engagement.

 Throughout our journey, Ruby Slipper Cafe has consistently showcased a proactive and innovative mindset, working hand in hand with our Trintech representatives to tackle challenges and seize opportunities.

Ruby Slipper Café not only demonstrates an ideal vendor/client partnership daily, they also actively try to help other customers by sharing their experiences on what has worked or not through webinars and case studies. They are truly selfless in how they try to help others!

Frontier Hero of the Year Award Finalists and Winner

Continuing our 2024 awards presentation, the Frontier Hero of the Year Award acknowledges our Frontier customers who are Frontier advocates and have set the gold standard for product utilization. This year’s finalists were PNC Bank, Global Payments, and Busey Bank.

This year’s Frontier Hero of the Year award is Global Payments. They have been a client since 2012 with one of the largest Frontier installations, spanning 19 servers, 6 core Frontier databases, 36 scheduler services, and a database size exceeding 10TB. Through close collaboration with Trintech Professional Services, they have architected a system that supports scale and sophistication of their global operations team. They currently process 13M-15M transactions per day and leverage the Frontier Archive solution across 6 databases with more than 5 billion items archived for research purposes.

The Global Payments team are strong advocates for Frontier, evangelizing for the product both within their organization and actively participating in round tables, user groups, and Frontier events. We were happy to honor them as our Frontier Hero of the Year in 2024.

Cadency Hero of the Year Award Finalists and Winner

The Cadency Hero of the Year Award acknowledges Cadency customers who are true promoters of our Cadency Platform, and who have set the gold standard for product utilization. This year’s finalists were HP, American Airlines, and Five Guys.

This year’s Cadency Hero of the Year is American Airlines. They have adeptly demonstrated how Cadency can centralize reconciliations and close processes across a global organization. Their core team consistently approaches challenges with creativity and innovation, enhancing the value Cadency delivers to the Finance and Accounting departments.

Moreover, American Airlines has generously shared their experiences, inspiring others to embrace financial close automation. From conversations with analyst groups like SAPInsider to the Hackett Group, and through individual conversations with other organizations, they have been an invaluable partner this year, openly sharing their journey! We are proud to do business with American Airlines and happy to name them this year’s Cadency Hero of the Year!

ReconNET Hero of the Year Award Finalists and Winner

Continuing our awards night, next we recognized the ReconNET Hero of the Year Award, which acknowledges customers who are true promoters of ReconNET, and who have set the gold standard for product utilization. This year’s finalists were Affordable Care, Texas Roadhouse, and Chick-fil-a.

The 2024 ReconNET Hero of the year award is Texas Roadhouse. They have been a valued Trintech customer since 2004, utilizing BOTH our Cadency and ReconNET solutions. They are true HEROES in leveraging ReconNET for a diverse array of use cases. From cash and credit card reconciliations to liabilities and receivables, as well as several specialized scenarios, they have exemplified the HERO persona through their extensive deployment of ReconNET over the years.

Additionally, Texas Roadhouse has showcased themselves to be leaders within the Trintech ecosystem by sharing their challenges and successes—not only at this year’s Trintech Connect event, but also at national Trintech conferences and regional user group meetings year after year. Dedicated to continuous improvement in their Record to Report processes, they are always eager to connect with fellow Trintech customers, whether as a reference, a sounding board for new ideas, or to share the successes of their latest implementations. And, of course, they bring unparalleled energy to our conference events with the Texas Roadhouse line dancers! Congratulations to the Texas Roadhouse team!

Long-Term Achievement Award Finalists and Winner

Closing out the night, the Long-Term Achievement Award is just as it sounds. It recognizes our customers who have trusted Trintech solutions for many years. While our previous awards had just three finalists, this year we had so many amazing finalists that we couldn’t narrow it down to just three. This year’s long term achievement award finalists are Kroger, AutoZone, Dollar General, Circle K, United Health Group, Dollar Tree, Capital One, Darden, and 7-Eleven.

While all finalists have achieved significant results over many years as Trintech customers, 7-Eleven stood out as the 2024 Long-Term Achievement winner. They have been a loyal Trintech customer for over 22 years! Throughout this time, they have expanded their use of ReconNET to include over 100 reconciliation types across three instances. Their use of ReconNET is truly unmatched in the Trintech community, processing 250 million transactions each month, spanning cash, credit cards, lottery, UberEats, DoorDash, and more.

What sets 7-Eleven apart even further is their dedication to helping other customers understand how to maximize and scale Trintech’s solutions. As a distinguished long-term partner, their deep knowledge of our technology and collaboration has driven enhancements that drive product innovation that benefits all Trintech customers. Today, 7-Eleven leverages ReconNET, Cadency Certification, and DataFlow to optimize their operations. Congratulations and many thanks to 7-Eleven for being this year’s Long Term Achievement Award Winner!

Winners or not, everyone in attendance cheered and “cheers-ed” to celebrate each other’s success. The celebration continued in true honkytonk style with a live bull riding show, line dancing lessons, and plenty of photo ops. Congratulations to all our 2024 Customer Awards Winners!

Author: Lindsay Rose