From Industry Leader to Finance Hero: Danish Crown’s Transformation Journey
Case Study
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Danish Crown, a global leader in food processing, recognized the urgency to modernize their financial operations to keep up with the changing world and business environment. Facing an increasingly complex regulatory landscape and a competitive market, they encountered several critical issues:
- Manual Processes: Month-end close tasks relied heavily on manual workflows, consuming significant time and resources.
- Compliance Risks: Limited transparency and inconsistent documentation increased the potential for errors and regulatory scrutiny.
- Lack of Visibility: Teams struggled to access critical financial data quickly, delaying decision-making.
They aimed to implement user-friendly processes and technology with clear roles and responsibilities, highly automated systems to free up time for value-adding activities, and better control over their GBS operations.
The Solution
Determined to address these challenges, Danish Crown partnered with Trintech to implement its Cadency Platform—a unified solution designed to optimize financial operations and ensure compliance.
The solution focused on three core objectives:
- Automation: Streamline month-end close processes to reduce manual effort
- Centralization: Create a single source of truth for financial documentation
- Scalability: Support global operations across multiple business units and countries
The Journey
Danish Crown’s transformation journey began in 2018 and unfolded in three key phases:
Initial Deployment
Piloted Cadency across five countries and two business units, addressing critical pain points in reconciliation and close processes.
Expansion & Adoption (2019-2023)
Gradually expanded usage to include eight countries, seven business units, and 26 company codes.
Ongoing Optimization
Continued upgrades, user onboarding, and integration of advanced features like Cadency Certification, Cadency Journal Entry, and Cadency Close Task Management. By 2024, the Cadency Platform supports 260 active users, managing 2,100 reconciliations, 2,500 close tasks, and 3,300 journal postings.
Key Outcomes
The implementation of Cadency delivered measurable, transformative results:
Compliance Excellence
Cadency became the primary source for audits, ensuring real-time access to audit-ready documentation. Over 99% of journals required no rework, minimizing errors and reducing risk.
Efficiency Gains
Automated 25% of balance sheet reconciliations, saving time for value-adding activities. Standardization processes across eight countries, improving collaboration and consistency.
Enhanced Visibility
Real-time tracking of month-end activities provided clear oversight for all stakeholders.
Lessons Learned
Danish Crown identified six key factors for their successful transformation:
Preparation
Addressing duplicate efforts and cleaning master data before automation.
Tailored Implemenation
Adjusting scope to meet unique business needs.
User-Centric Design
Prioritizing user feedback and satisfaction.
Cultural Alignment
Building a foundation of trust and accountability.
Clear Communication
Explaining the “why” behind the changes to drive adoption.
Continuous Collaboration
Maintaining open lines of communication with Trintech.
The Partnership
Danish Crown credits their success to a strong, collaborative relationship with Trintech, built on:
Conferences
Active participation in user conferences to stay updated on innovations.
Dedicated Workshops
Customized sessions to address specific challenges and plan future enhancements.
Governance Model
Regular updates, quarterly reviews, and proactive issue monitoring ensured alignment and progress.
Future Goals
Looking ahead, Danish Crown remains committed to leveraging the latest advancements in Cadency to stay at the forefront of financial innovation. By staying on the most up-to-date version, they ensure access to cutting-edge features and continuous improvements. As part of their broader finance transformation journey, they are preparing to transition to SAP® S/4HANA, focusing on seamless integration with external systems like Cadency to enable best-in-class workflows.
Collaboration and knowledge sharing remain central to Danish Crown’s strategy. Through active participation in user groups and maintaining a strong partnership with Trintech, they ensure their insights shape meaningful product enhancements. This proactive approach keeps their teams aligned with best practices and poised to adapt to emerging industry trends.
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