Streamlining Financial Processes: How a Leading Public Sector Shared Services Centre Transformed Operations with Trintech
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Business Drivers to Automate
Like many organizations, this leading public sector shared services centre was struggling with manual data inputs, spreadsheets, and outdated accounting software. “We really needed to reduce manual work and eliminate inefficiencies. Our main challenges were increased operational costs and delayed reporting, so we knew we needed to streamline operations and enhance data security,” shared the Supplier Relationship Manager. “Our financial processes were cumbersome, with many opportunities for potential errors and delays. As our transaction volumes steadily increased and our needs grew, we knew we needed a more robust solution.”
Why Cadency by Trintech?
The leadership team—including the CFO in collaboration with the Finance, Digital and Information, and Procurement teams—set to work performing a thorough market analysis. “We prioritized solutions that offered seamless integration with existing ERP systems, user-friendly interfaces, and robust reporting capabilities,” continued the Supplier Relationship Manager.
“We chose Trintech because it’s a comprehensive solution that addressed all of our identified pain points. It has a strong reputation in the market and the ability to integrate seamlessly with our existing systems,” shared Dainton. “The intuitive interface and the ability to automate complex financial processes were also particularly appealing, as it allowed our team to focus on more strategic tasks.”
Though leadership thought they had found the right solution, the rest of the team still needed some convincing. “Our primary concern was the potential resistance from staff who were accustomed to traditional processes,” commented the Supplier Relationship Manager. However, Trintech proved to be up to the challenge. “Trintech exceeded our expectations by providing a tailored implementation plan that included extensive training and support, ensuring a smooth transition.”
Our team has reported significant improvements in efficiency and accuracy, with many expressing satisfaction with the ease of use and reduction in manual tasks. We use Trintech across our finance department to assist with reconciliations and it’s made a huge difference!”
Solution in Action
In the more than five years since implementing Trintech, this public sector shared service centre has seen great success. “Our team has reported significant improvements in efficiency and accuracy, with many expressing satisfaction with the ease of use and reduction in manual tasks. We use Trintech across our finance department to assist with reconciliations and it’s made a huge difference!” Dainton continued: “We’ve improved accuracy in reporting and enhanced compliance with regulatory standards, as well as achieved a measurable reduction in operational costs.”
Trintech has also proven to be a valuable partnership. “Trintech has provided us ongoing support and regular updates, ensuring that we remain at the forefront of financial automation technology. Our investment has absolutely been worthwhile.”
Going forward, the public sector shared service centre plans to expand their relationship with Trintech. “We’d like to further enhance our use of automation by exploring additional features within Trintech’s suite and integrating more tools and capabilities.”
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