Our Services
Partnering with our customers to achieve their objectives, while providing a best-in-class experience.
We’re Dedicated to Your Long-Term Success
Partner with us, and we will go the extra mile to make sure you get the support you need, whenever you need it. We’ll train you on webinars, give you detailed documentation on our solutions, take your customer service calls and run networking events – all to make sure that as a Trintech customer, you consistently have the tools you need to succeed. After all, your success is our success.
And we know that financial transformation, or even a simple evolution of the financial close process, is not an item to cross off a checklist. It’s a journey, one that requires growth and collaboration, and you can rest assured that we’ll be with you every step of the way.
Customer Success
Our Customer Success team’s aim is simple: to help you achieve your business goals through a best-in-class experience with our solutions. No matter which Trintech solution you’re using, we’ll continue to develop tools and resources that will help you use it effectively.
And we’ll pair you with a Customer Success Representative who can serve as a resource throughout your journey with Trintech. We’re dedicated to building a strong and lasting relationship with you, one that extends well beyond sale and implementation.
Online Success Center
The Success Center provides self-service access to product-specific resources — including training, documentation, and the Trintech Innovation Portal, where you can submit your ideas for enhancements and improvements!
Training Opportunities and Events
We provide virtual, recorded, and in-person training opportunities that help busy learners sharpen their knowledge and, ultimately, become experts on how to solve the many challenges of today’s office of finance.
Our annual flagship Trintech Connect event, user groups and lunch & learn series are regional events providing an opportunity for you to network, learn about new and upcoming innovations, and collaborate to solve the unique challenges that you are facing. These events help you get the most out of your Trintech solution.
Trintech’s Best-In-Class Customer Support
With Trintech, service doesn’t stop upon implementation. Watch this video to hear what our customers have to say about our customer support.
More Videos
Customers Share What It’s Like Working with Trintech
We’re proud that our customers view us as, “a true partner.” We help them drive financial transformation in their month-end close with extra help from training videos to customer support.
Adra Support
North & South America: +1 800 317 7998
UK: +44 (0) 8706 260729
Norway: +47 21 30 00 00
Australia: +61 2 8317 1636
Email: support@adra.com
Cadency Support
North & South America: +1 800 317 7998
EMEA: +44 (0) 8706 260729
Asia Pacific: +1 855 882 7420
Australia: +61 2 8317 1636
